Shipping and Returns

Shipping and Delivery

How long does it take to ship and deliver my product?

Products are shipped from Greece within 6 – 12 working days. The shipping time from our e-shop varies because all the sandals are handmade so in – case there is no availability, the craftsman has to rebuild the specific sandal from scratch at that time. The time that the sandals will be ready, varies from 10 – 15 working days. 

  • Stay tuned on our Instagram Page where we upload the sandals that are ready to be delivered even on the same day! *
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The average delivery time following shipment is 3 – 5 working days (please note that during the COVID-19 pandemic or any other situation like political commotion, the previously mentioned timelines may vary due to limited cargo flights and unusual parcel traffic).

Payment Method & Shipping Cost

Greece :

  • Cash on Delivery (2.50€ )  —— Pay with cash the courier who will deliver your beautiful sandals to your door!
  • Delivery Cost: For orders until 30€ the fee is 2.50€, then it’s FREE/ In Greece we deliver through Geniki Taxydromiki Courier

Out of Greece :

All prices are quoted in Euros and include VAT.

 

SHIPPING & RETURNS

Shipping:

The estimated time for all Sandals to be delivered from Greece is 6 – 12 working days. The delivery time following shipment varies for each country according to their custom and duty policies.

TNT Express Shipping is our Shipping Company Agent. Domestic and International delivery is at customers’ expense.

Return Policy

We hope that you feel happy with your new “Mater Terra Greek Leather Sandals”.

If you have purchased your sandals from our official website https://mtsandals.com/ within 14 days, please see our return/exchange policy below.
Please take into consideration that if you purchased your “Mater Terra Greek Leather Sandals” from other marketing intermediaries, please refer to their return/refund policy.

Products must be returned (for refund or exchange) in their original packaging and state; they must be not worn, altered, or used in any way. Also, please include a written notice that clearly states your personal information and request.

Pack up the shoes carefully in their original box and a secure outer wrapper and send them back clearly addressed to MATER TERRA, 95 Pandrossou str., Monastiraki, Athens, 10555, Greece.

Please, send us your “Mater Terra Greek Leather Sandals only by post, such that we avoid any unnecessary delay in customs. If the item is defective, we will be able to offer a full refund for your sandals or an exchange and reimburse your postage costs, if applicable.

However, if you are still deciding whether to keep your new sandals, please, when you wear them try to protect the soles from unpleasant markings by standing on a soft surface (eg. Carpet).

Thank you for choosing Mater Terra for your super summer outfit!